Auto Support Bot
You can program all sorts of keyword based answers into the chat bot. But in practice, visitors could ask almost any question – and the chat bot may not be able to provide a proper answer. But the software has a solution for this. If the chat bot cannot answer the question, it displays the following message (you can change the message contents if you wish).
I’m sorry I do not have an answer for that question. If you enter just your email address in the box, I’ll forward your question to customer support – Or you can enter another question for me. Even if the chat bot is able to reply, it may not always get it right, so after each reply, it adds the following message (you can change the message contents if you wish).